Cheshire car salesmen duped customers into buying faulty vehicles

Two Cheshire car salesmen misled customers into buying faulty cars by telling them they were in ‘excellent condition’. The pair worked at Prestige and Performance Motors Limited on Portland Road in Warrington.

Sam Myler, of Warrington, and John Cansfield, of Runcorn, misled consumers into believing that the vehicles were in ‘excellent condition’ when this was not the case. The vehicles then required remedial repairs to deal with faults.

One consumer reported that 38-year-old Myler, a sales person at the company, attempted to trick him into thinking the car sale was a ‘private sale’ and was not being sold as part of their business activities. In all five complaints, consumers had reported the issues to the trader but were unsuccessful in resolving the problems they experienced with the vehicles.

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Cansfield, 47, worked as Myler’s associate and the trading standards investigation focused on five complaints received by Warrington Borough Council’s trading standards team from consumers who purchased second-hand cars from them. The pair were prosecuted at Crewe Magistrates Court in May due to the unfair trading of second-hand vehicles. Myler pleaded guilty to four offences while Cansfield also pleaded guilty to two similar offences at the same hearing.

Prosecuting Counsel, Daniel Brayley, explained in detail the facts surrounding each of the five consumer’s interactions with the defendants and the losses they incurred. In sentencing, His Honour District Judge Saunders, accepted the prosecution’s desire to prioritise compensation for the consumers, agreeing to a figure of £2,900.

No separate financial penalty was put forward and an 18-month conditional discharge was imposed instead. Myler was ordered to pay prosecution costs in the sum of £5,500 and Cansfield was ordered to pay £2,500, plus a victim surcharge levy of £22 per offence was also added.

Councillor Hitesh Patel, cabinet member for environment, housing and public protection, said: “Buying a second-hand car is a large expense and a big commitment so consumers have the right to know they’re not being misled. We are pleased to have another successful outcome in court and the consumers involved have been able to recoup some of their costs after their experience with Prestige and Performance Motors Ltd.

“If you feel like you have been misled or would like to report any unfair trading practices, you can get in touch with the Citizen’s Advice service for advice and support.”

Warrington trading standards, in partnership with Citizens Advice consumer helpline, provide consumer advice and support for trading standards. For more information, visit the Citizen’s Advice website, complete the online complaint form, or call the helpline number on 0808 223 1133 (open Monday to Friday, 9am to 5pm).

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